Health and Safety Protocols
Public Spaces indoors & outdoors
Cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including: front desk, doorman desk, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. Antiseptic devices (fixed or portable) will be available for customers at the reception desk.
Cleaning and sanitizing protocols are followed to clean guest rooms, particular attention is paid to high-touch items including: telephones, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors.
It will be highly recommended to all guests to exclusively use their in-room WCs, instead of the public ones.
Guests will be asked upon check in if daily housekeeping will be needed.
All bed linen and towels will be changed upon guests’ requirements and washed at a high temperature, in accordance with NPHO guidelines.
Shared Equipment will be sanitized before, during and after each shift or usage. This includes: phones, keyboards, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc. engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the property.
The maintenance and cleaning of Air Conditioning is completed according to NPHO protocols.
Guests will be advised for physical distancing of at least 1.5m away from other groups of people who are not traveling with them, while standing at reception, circulating around the property or using elevators. No more than one guest will be permitted per elevator.
Pool Operation according to Cleaning & Sanitizing Protocol
Only outdoor swimming pools in hotels are allowed to operate, according to the current Greek legal framework. The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such, so that the distance between the ends of the seats of two people under two different umbrellas is at least 2 meters in each direction.
Food & Beverage / Dining Serving
Breakfast is served buffet style. Breakfast will not be self-serviced but only serviced by our trained personnel who are taking all necessary precautions to ensure the quality of our food and beverage services in accordance to EFET, HAACP and ISO standards. Drinks and snacks are served at the pool [a la carte] in accordance with the NPHO guidelines. Restaurant and lounge tables will be arranged to ensure appropriate distancing.
Day of Departure
It is recommended that a possible rapid test or molecular testing could be performed on the occupants of the accommodation on the day of departure by a health professional.
Our employees have been given clear instructions on how to promptly respond and report all cases suspicious of being related to COVID-19 on the property. Employees are instructed to stay home if they do not feel well.
Training: All employees will receive training on COVID-19 safety and sanitation protocols. More detailed training has been conducted to front-line teams having frequent contact with our guests, such as Housekeeping, Food & Beverage, Front Office and Maintenance personnel.
Temperature Checks: Regular temperature checks to all employees. In case of a reported temperature higher than 37c, the employee will immediately be asked to go and stay home.
Rapid Tests: All staff are required to undergo at least one rapid test per week by a healthcare professional or occupational doctor based on the instructions of Hellenic National Public Health Organization for the control of COVID-19.
Hand Washing: Personal hygiene and frequent handwashing with soap is vital (every 60 minutes and with a duration of at least 20 seconds).
Protective Equipment: All employees will be provided a mask. Front-line teams are required to always wear that mask while on duty. Gloves will be provided to the Housekeeping, Front Office, Security and Food & Beverage teams.
Physical Distancing & Protection: Internal meetings such as line-up meetings, department heads morning meetings etc., will be conducted virtually till further notice. Employees will be constantly reminded to not touch their faces and to keep physical distance of at least 1.5 m away from guests and other employees.
Medical Kit: A complete medical kit will be available at the Hotel Manager's office.
Suppliers of Goods & Services: Contractors and suppliers of goods and services should follow similar Health & Safety Measures.
No access to contractors or suppliers is allowed within the hotel. All goods should be delivered at the entrance of the hotel's receiving area. Items should be sanitized prior to inhouse dispatch.
COVID-19 Advice for travellers | 22.03.2022
From 15 March 2022 onwards, arrivals in Greece are no longer required to complete a Passenger Locator Form (PLF).
Additional restrictions on entry by air
Air connections with Greece are liable to suspension or amendment, sometimes at short notice. If you are due to fly to or from Greece, you should contact your airline or operator for the latest information.
Additional restrictions on entry by land borders
Greece’s land borders are subject to restrictions at present. Monitor official information from the Greek authorities on any changes to border arrangements. You should also refer to the ‘Coronavirus’ page for details of how local or national measures may affect travel across land borders.
The following requirements for entry to Greece apply regardless of your vaccination status, and apply to all travellers who are 5 years old and over.
Travelers from the United Kingdom, United States, Canada, Australia, Member States of the European Union (EU) and the Schengen Agreement, as well as from the other non-EU countries that have joined the European Union Digital Covid Certificate system can enter the country by:
a) showing a valid vaccination certificate. There must have been at least 14 days, and not more than nine months, since the completion of your primary vaccination for COVID-19. Booster jabs are not subject to the same time restrictions. See ‘Demonstrating your COVID-19 status’ for further details
b) showing a certificate of recovery from COVID-19. See ‘Demonstrating your COVID-19 status’ for further details
c) showing proof of a negative COVID-19 PCR test, undertaken within the 72 hour period before arrival into Greece.
d) showing proof of a negative COVID-19 rapid antigen test from an authorised laboratory, undertaken
within the 24 hour period before your arrival into Greece.
Travellers from all other countries can enter Greece by:
a) showing proof of a negative COVID-19 PCR test, undertaken within the 72 hour period before arrival into Greece.
b) showing proof of a negative COVID-19 rapid antigen test from an authorised laboratory, undertaken within the 24 hour period before your arrival into Greece.
The test provider must be certified by the competent national certification authority of the country in which you received the test, and must provide you with a certificate of your test result in English. The certificate must include the full name of the person, as stated on the passport.
In addition, arrivals into Greece may be required to undergo a rapid COVID-19 test on arrival. If you test positive on arrival in Greece, you (and those you are travelling with) will have to self-isolate for at least 5 days at home or in quarantine hotels provided by the Greek state. If you have no symptoms on day 5, or your symptoms have improved (e.g. having no fever for the past 24 hours without the use of medicine), you will be allowed to end your quarantine. However, if you still have a fever you will be required to continue to quarantine until your fever drops.
Travellers leaving quarantine are also legally required to wear an FFP2 / N95 mask, or double masks (at least one of which should be surgical), in all public indoor and outdoor spaces for at least 5 days after the end of their quarantine.
See ‘Coronavirus’ page for details of what to do if you test positive for COVID-19 while in Greece.
You should also be aware that if other passengers on your flight, bus, train or ferry later test positive, you may be subject to self-isolation requirements. These will be mandatory and you should comply with the Greek authorities’ requirements.
Travellers who are travelling from, or permanent residents of, certain countries may be required to take a further antigen or PCR test upon their arrival, or show a completed vaccination certificate or proof of recovery from Covid-19. Non-Greek nationals travelling from some countries may only be allowed to enter Greece for essential travel. You can find the list of which countries travellers can enter Greece from, and whether there are any further requirements from the Greek authorities.
For more information, call the 4-digit number 1572 or visit the website of the Ministry of Tourism https://mintour.gov.gr/ .